Customer Advisory: Port of Auckland Terminal Operating System (N4) Upgrade - Temporary terminal closure 11th - 13th April 2025, final reminder

Port of Auckland’s N4 Terminal Operating System upgrade is about to commence.  As previously advised, this upgrade requires a 48-hour closure of the Fergusson Terminal to facilitate cutover, testing, and a controlled restart. 

Key dates: 

• Terminal temporary closure:   Friday 11 April 2025
• No new vessel operations from 0700 hours, Friday 11 April. 
• No Receival & Delivery (R&D) Operations from 1500 hours, Friday 11 April. 
• Terminal re-open:  Full operations are expected to resume at 1500 hours, Sunday 13 April. 

 IMPORTANT INFORMATION: 

Fergusson Terminal Operations 

  Vessel Operations 

• No new vessel operations from 0700 hours, Friday 11 April.
• Manifests and BAPLIEs should be supplied no later than 1500 hours, Thursday 10 April.
• Load Lists should be supplied by 0300 hours, Friday 11 April. 

 Road Carriers & R&D Operations 

• No R&D operations from 1500 hours, Friday 11 April.
• Last VBS booking at 1330 hours, Friday 11 April. 

 Demurrage & Export Storage 

• Demurrage and Export Storage charges will be suspended during the days of closure.
• Our Customer Experience team will handle any additional queries on a case-by-case basis. 

 Multi-Cargo Operations 

• The Container Terminal closure does not impact bulk, break/bulk, or car processing activity in the Multi-Cargo facilities.
• Wallace Investments Ltd will continue to operate vessels if scheduled during the 48-hour period.
• Manifests and discharge/load lists should be supplied no later than 1200 hours, Thursday 10 April.
• Limited R&D operations from 1500 hours, Friday 11 April to enable movements of any DMV or 24hour hazardous containers. All other R&D will be halted. 

PortConnect & Containerchain/VBS 

• PortConnect services will be offline for Port of Auckland during the 48-hour closure During the 48-hour closure.  This includes   
• Pre-Advice  
• Express PIN
• Shuttle Connect 
• Clear Container 
• Cost Acceptance 

• No new VBS bookings can be made, or existing bookings changed during the 48-hour outage period.  

 Support Services 

Regular status updates will be provided throughout the transition period.

 We appreciate your cooperation and patience as we complete this critical upgrade. 

 Thank you for your support.